Frequently Asked Questions

High-speed Internet, trash service, and on-site maintenance are included. Electricity is paid directly to the utility provider, while water and sewer costs are conveniently billed back through the ResidentPortal.

The Resident Services fee is a recurring monthly charge that provides for everyday conveniences including Package Lockers and package management, 24/7 online resident portal access, pest control, apartment and common area WiFi (where applicable), shuttle service to campus areas, improvements and maintenance of common area amenity spaces including the fitness center, lightbulb replacements for residents, and scheduled HVAC filter replacements.

​Star Pass is pet friendly! The pet must be registered with the office to be authorized. Contact our office for detailed information on fees, restrictions and other requirements related to our pet policy.

​Campus Crossings at Star Pass is steps from Pima Community College West Campus and just 4.3 miles from University of Arizona.

​We offer both covered and uncovered parking for residents. Please contact the leasing office for pricing.

Rent is due on the 1st of every month; however there is a grace period until the 5th. On the 6th, rent is considered late and subject to a fine.

For your convenience, you can pay online via the property’s website (click on PAY RENT under the RESIDENTS section of our website) using a debit/credit card, set up an automatic withdrawal, or Echeck. We do not accept cash, physical checks or money orders.

​Each resident is only responsible for the rent on his/her bedroom – this is referred to as “by the bed” leasing rather than a “joint & several” lease. So, if one resident moves out, the remaining roommates are not responsible for that roommate's rent.

​Sometimes this happens. Great people sometimes can’t live together for whatever reason. We’ve got you covered. Residents are able to transfer, dependent on availability (a transfer fee may apply).

Non-emergency service requests (choose whichever option works best for you):

• Submit a Service Request online using the Resident Portal. (click MAINTENANCE under RESIDENTS on the website to set up an account). Follow the prompts to complete the service request.
• Call the office and speak with a Campus Crossings Star Pass team member or leave a message if your call is after the office is closed.

For emergency situations (water leaks, and toilet back-up's, AC or Heating issues during weather extremes, non-functioning refrigerators, electrical outages, gas leaks and fire):

• Call the leasing office. We have someone available 24/7.

​Mail - Resident mail is delivered by the US Postal Service to your assigned mailbox. At move-in, you will receive a mailbox key. When you move-out, if you want to have your mail forwarded, you will need to complete a Change of Address Form with the local US Post Office (the community office often has these handy).

Packages - Packages will be delivered to the Amazon Hub and can be retrieved 24/7 with your unique pickup code. If the lockers are full or if any oversized packages are delivered, they will be available for pickup in the office during business hours with proper ID.

Star Pass offers fully furnished apartments. A typical apartment includes a sofa or love seat, chair, coffee table, end table, entertainment center,and bar stools for the breakfast bar. The bedrooms are typically furnished with a full size bed, desk and chair, shelving, a side table, and a four drawer dresser. Our apartments come fully equipped with all major appliances, including refrigerator, stove/oven, microwave and a full size washing machine and dryer.​

We recommend that you contact your roommate(s) prior to moving in, to coordinate for many of the common area furnishings such as: television, stereos, trash cans, plates, silverware, cups, pots and pans, etc. For your own personal space, you will need to bring your own bath and grooming products as well as shower curtain and hooks, bath mat, towels, linens, pillows and whatever else makes you feel at home! Your community's team members are a great resource for planning your move; don't hesitate to call us with questions or simply to feel reassured about what you've already prepared.

Your lease requires you to have a minimum of $300,000.00 in liability coverage. There are two options for obtaining the required renter’s insurance:

Option #1: By doing nothing, your residential unit will be automatically enrolled in the Landlord Required Insurance Policy (“LRIP”) Program which protects the Landlord’s property only, in exchange for a monthly fee of $18.
​
Option #2: Before your scheduled move-in date, procure a Renter's Insurance policy from a third-party insurer of your preference and provide evidence of coverage by submitting the policy or its declarations page at www.ho4verify.com/CampusApartments.

​Internet for Campus Crossings at Star Pass is provided and managed by Campus Technologies. If any issues with your internet arise, please contact them directly.

Campus Technologies
4119 Walnut Street
Philadelphia, PA 19104
Support Line: 1.888.892.1370
campustechnologies.com | [email protected]